Virginia E-ZPass locations include customer service centers, DMV partner offices, retail stores, and walk-in facilities across Northern Virginia, Richmond, and Hampton Roads. These spots let drivers buy a transponder, set up an account, reload funds, fix violations, or replace a broken device. Most centers stay open Monday through Friday, with some DMV locations offering Saturday hours for added convenience.
Northern Virginia E-ZPass Service Centers
Northern Virginia E-ZPass service centers handle the busiest traffic in the state. Drivers using the Dulles Toll Road, I-95 Express Lanes, and I-66 Express Lanes rely on these spots for fast account help.
- Herndon Service Center: 610 Herndon Parkway, Suite 900, Herndon, VA 20170. PA Toll Calculator Resources Open Monday–Friday, 8:00 AM–7:00 PM. Handles account setup, transponder swaps, violation payments, and Flex transponder upgrades for HOV lanes.
- Fairfax/Westfields DMV: 14950 Northridge Drive, Chantilly, VA 20151. Sells E-ZPass On-the-Go kits and standard transponders.
- Tysons Corner DMV: 1968 Gallows Road, Vienna, VA 22182. Stocks transponders and helps with basic account questions.
Call the E-ZPass Virginia customer service phone number at 1-877-762-7824 to confirm transponder stock before driving out.
Richmond and Central Virginia E-ZPass Locations
Richmond E-ZPass locations serve drivers on I-95, I-64, and I-195. Central Virginia centers also help travelers heading toward the Pocahontas Parkway.
- Richmond Central DMV: 2300 West Broad Street, Richmond, VA 23269. Full-service for transponder sales, account updates, and violation disputes.
- Chesterfield DMV: 610 Johnston Willis Drive, Richmond, VA 23236. Handles E-ZPass sign-ups, balance reloads, and replacement devices.
- Glen Allen AAA Mid-Atlantic: 4101 Cox Road, Glen Allen, VA 23060. AAA members can buy transponders and get account help.
Hampton Roads and Southern Virginia E-ZPass Centers
Virginia Beach E-ZPass office locations and Hampton Roads service centers support drivers crossing the Chesapeake Bay Bridge-Tunnel, using the I-64 Express Lanes, or driving through the Downtown Tunnel and Midtown Tunnel.
- Norfolk Widgeon Road DMV: 1701 Church Street, Norfolk, VA 23504. Full-service E-ZPass help.
- Portsmouth DMV: 4010 Victory Boulevard, Portsmouth, VA 23701. Sells E-ZPass On-the-Go kits.
- AAA Tidewater Virginia Beach: 5366 Virginia Beach Boulevard, Virginia Beach, VA 23462. Transponder sales and account support.
E-ZPass Retail Stores in Virginia
E-ZPass retail locations Virginia make buying a transponder fast and easy. The E-ZPass On-the-Go kit costs $35 and includes $15 in preloaded toll funds. Register the transponder online within 30 days to unlock the remaining $20 balance and use it in any E-ZPass state.
Grocery and Convenience Store Partners
- E-ZPass at Giant: Over 50 locations, including Alexandria (6800 Richmond Highway) and Fairfax (10350 Willard Way).
- E-ZPass at Wegmans: Virginia Beach (4830 Virginia Beach Boulevard) and Fredericksburg (2281 Carl D Silver Parkway).
- 7-Eleven: Select stores in Northern Virginia and Hampton Roads stock On-the-Go kits.
AAA Office Locations
- AAA Mid-Atlantic Richmond: 4101 Cox Road, Glen Allen, VA 23060.
- AAA Tidewater Virginia Beach: 5366 Virginia Beach Boulevard, Virginia Beach, VA 23462.
Virginia E-ZPass Customer Service Walk-In Centers
Virginia E-ZPass customer service centers help with account setup, balance reloads, violation resolution, and transponder replacement. Bring a valid photo ID, vehicle registration, payment method, and your transponder number if you have one.
Services include:
- New account registration and tag mounting
- Cash, check, or card balance reloads
- Auto-replenishment setup
- Toll violation payments and disputes
- Standard, E-ZPass Flex, and exterior transponder swaps
E-ZPass Virginia Transponder Types
Virginia E-ZPass transponder purchase options depend on how you drive. Picking the right transponder type saves money and avoids lane issues.
- Standard E-ZPass: Works on all Virginia toll roads and any E-ZPass state. Costs $35 for the On-the-Go kit.
- E-ZPass Flex: Required for HOV-3 lanes on the I-95 and I-395 Express Lanes. Switches between toll mode and HOV mode. Available at service centers for $35.
- Exterior Transponder: Mounted outside the vehicle for motorcycles, commercial trucks, or vehicles with windshields that block interior tags.
E-ZPass Virginia Balance Reload Options
E-ZPass Virginia balance reload locations let you add funds in person or online.
- Cash, debit, or credit at any Virginia E-ZPass customer service center
- Credit card or bank transfer at ezpassva.com
- Auto-replenishment linked to a saved payment method
- Cash reloads at select 7-Eleven, Giant, and Wegmans locations
Mobile Enforcement and Pop-Up Locations
E-ZPass mobile enforcement units travel to rest stops, toll plazas, and high-traffic events across Virginia. Discover PA Retailers These pop-up locations sell transponders, help with sign-ups, and accept toll payments on the spot.
pop-up spots include:
- Clifton Forge Rest Area (Southwest Virginia, 1st Tuesday monthly)
- Chesapeake Bay Bridge-Tunnel (biweekly Fridays)
- Dulles Toll Road Plaza (2nd Monday monthly)
Check ezpassva.com for the latest mobile unit schedule.
E-ZPass Virginia Office Hours and Contact Details
Most Virginia E-ZPass customer service centers and DMV partner locations share similar hours.
| Location Type | Typical Hours |
|---|---|
| Herndon Service Center | Mon–Fri, 8:00 AM–7:00 PM |
| DMV Partner Offices | Mon–Fri, 8:00 AM–5:00 PM; some open Sat 8:00 AM–12:00 PM |
| Retail Stores (Giant, Wegmans, 7-Eleven) | Store hours, usually 6:00 AM–11:00 PM |
| AAA Offices | Mon–Fri, 9:00 AM–5:00 PM |
Phone: 1-877-762-7824. Official website: ezpassva.com
Picking the Right E-ZPass Virginia Location
Match the location to your need. Service centers work best for violations, account disputes, and E-ZPass Flex upgrades. DMVs and retail stores handle quick transponder purchases and basic balance reloads. AAA offices serve members who want personal account help. Online orders through ezpassva.com work for drivers who prefer home delivery in 2–3 business days.
Herndon Service Center Address and Map
The main Virginia E-ZPass walk-in center sits at 610 Herndon Parkway, Suite 900, Herndon, VA 20170. Explore Illinois Discount It stays open Monday through Friday, 8:00 AM to 7:00 PM, and handles all account services.
FAQ
Here are answers to common questions about E-ZPass Virginia locations, transponders, and account services. PA Mobile App These cover purchase, reload, replacement, and account help topics that drivers ask most often.
Where can I buy an E-ZPass transponder in Virginia?
You can buy an E-ZPass transponder at any Virginia E-ZPass customer service center, DMV partner office, AAA branch, or retail partner like Giant, Wegmans, and select 7-Eleven stores. The On-the-Go kit costs $35 and includes $15 in preloaded toll funds. You can also order online at ezpassva.com and have it shipped in 2–3 business days.
What are the E-ZPass Virginia customer service center hours?
The Herndon Service Center at 610 Herndon Parkway runs Monday through Friday, 8:00 AM to 7:00 PM. DMV partner offices typically open 8:00 AM to 5:00 PM weekdays, with some offering Saturday morning hours. AAA offices follow standard business hours of 9:00 AM to 5:00 PM, Monday through Friday.
Can I reload my E-ZPass balance at a retail store?
Yes. Cash reloads work at select Giant, Wegmans, and 7-Eleven locations that partner with E-ZPass Virginia. You can also add funds online at ezpassva.com using a credit card or bank transfer, or set up auto-replenishment to refill your balance automatically when it drops below a set amount.
What is the difference between a standard E-ZPass and E-ZPass Flex?
A standard E-ZPass works on all Virginia toll roads and any E-ZPass state. An E-ZPass Flex adds a switchable HOV mode for the I-95 and I-395 Express Lanes, allowing carpoolers with three or more occupants to use those lanes for free. Flex transponders cost the same as standard tags and are available at service centers.
How do I replace a lost or broken E-ZPass transponder in Virginia?
Visit any Virginia E-ZPass customer service center with a photo ID and your account number. Staff will deactivate the old transponder and issue a replacement for $35. You can also call 1-877-762-7824 to report a lost tag and request a mailed replacement.
Does E-ZPass Virginia work in other states?
Yes. E-ZPass Virginia is part of the E-ZPass network, which covers 19 states from Maine to Illinois to Florida. Your Virginia transponder works on all toll roads, bridges, and tunnels that accept E-ZPass, including the Maryland ICC, the New York Thruway, the New Jersey Turnpike, and the Pennsylvania Turnpike.
What payment methods do Virginia E-ZPass locations accept?
Virginia E-ZPass customer service centers accept cash, checks, debit cards, and major credit cards including Visa, MasterCard, American Express, and Discover. DMV partner offices and retail stores also accept cash and cards, while online account services require a credit card or bank account.
